GastGo (“us”, “we”, or “our”) operates the website and the GastGo mobile applications (the “Service”).

GastGo takes your data and privacy seriously, and we are committed to maintaining the privacy of the personal data that you provide to us. Please take the time to read through this Privacy Policy to get acquainted with our practices.

This page informs you of our privacy policies regarding the collection, use, and disclosure of personal data when using GastGo and the choices you have associated with that data.

We use your data to provide and improve GastGo and communicate with users directly when necessary. By using GastGo, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.


This is anyone who signs up on GastGo to find a professional in the hair and beauty industry. Clients are required to sign up to GastGo and provide minimum personal information before they are able to view GastGo Professionals and services being offered.

These are individual independent professionals in the hair and beauty industry. All professionals must sign up as a client first and provide their basic information before they proceed to sign up as a professional. GastGo has to interview and take all professionals through a vetting process before their profile is activated and visible to the public. GastGo has the rights to remove any professional from the platform if they do not comply with GastGo’s Code of Conduct.

Service means the website and the GastGo mobile applications operated by GastGo in all the countries we operate from which is United Kingdom and United States.

Personal Data
Personal Data means data about the individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected from the user (both client and professional) when signing up on GastGo as a client to find and book services on the app or signing up as a professional to provide services to clients.

Cookies are small pieces of data stored on your device (computer, tablet or mobile device).

Part 1 - Information We Collection
We collect different types of information from clients when they update GastGo or signing up for the first time so we can verify the user and avoid spam or false information.

We also share the information with the payment platform Stripe only when users decide to enter their payment methods. This information is encrypted and the data is used to verify your payment method. Please visit for more information.

When you sign up to GastGo, we will ask you to provide us with certain personal identifiable information that can be used to contact or identify you (“Personal Data”). Personal identifiable information includes, but is not limited to:

First name and last name
This information is required when signing up as a client so that we can use it when booking and paying for services with a professional. The same information is collected when signing up as a professional so that GastGo can verify your identity during the vetting process before professional’s profile is activated and able to receive bookings from clients.

Your name is also automatically added on the payment platform so we can identify the user when booking and paying for services with GastGo Professionals. Please click here to read more about the type of data we share with Stripe on the payment platform.

Email address
GastGo requires you to provide your email address and we will send you a verification email to confirm the information provided is correct. We will use your email in the future to confirm bookings, a cancellation and send you receipts for all the services paid for on GastGo.

Client’s email address is also used and shared with Stripe to identify and verify your payment methods. This information is also used to provide clients with a receipt for booked services. Please click here to read more about the type of data we share with Stripe.

Telephone number
GastGo requires you to provide you with your telephone number. GastGo uses your number to communicate with you via text when you book a service. The telephone number is also used to call back clients and professionals when they request a to be called back from GastGo Support using GastGo Messenger, email or other GastGo social media platforms.

Your telephone number is also collected when you enter your payment method and shared with our payment partner Stripe. This information is used to verify your payment method. Please click here to read more about the type of data we share with Stripe on the payment platform.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Location Data
We currently use location data to provide you with accurate distance from your location to the nearest professional. We only use the data when you open the app. We do not collect information of your location when you close GastGo. The location is updated every time you open GastGo so we can provide you with the nearest professional. GastGo does not record or access your location in the background or for any other purpose. You can enable or disable location services when you use GastGo at any time, through your device settings.

Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information for internal use and key performance indicator. We do not sale or share this information with any external organization.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyses our Service.

Use of Data
GastGo uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To notify you of new and existing professional and clients in your area
  • Push notifications and reminders on updates from professionals and clients
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To detect, prevent and address any fraudulent or bad behaviour on the platform
  • To provide you with news, special offers and general information about GastGo relating services

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), GastGo legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

GastGo may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data
GastGo will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

GastGo will also retain Usage Data for internal analysis purposes only. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we may transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

GastGo will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction
If GastGo is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy. You will be given an option to opt out of your data being transferred.

Disclosure for Law Enforcement
Under certain circumstances, GastGo may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
GastGo may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of GastGo
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. GastGo aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can request access, update or deletion of your Personal Data by contacting us via GastGo Messenger on the platform. If you are unable to perform these actions yourself, please contact us via email or other methods so we can assist you.

The right of rectification
You have the right to have your information rectified if that information is inaccurate or incomplete. Please contact us using GastGo Messenger or other methods available on our website.

The right to object
You have the right to object to our processing of your Personal Data.

The right of restriction
You have the right to request that we restrict the processing of your personal information.

The right to data portability
You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent
You also have the right to withdraw your consent at any time where GastGo relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

GastGo would take all the necessary precautions to ensure your data is maintain and remain private when working with third party organisations.

We may use third-party Service Providers such as Google Analytics to monitor and analyse the use of our Service and performance of GastGo including user habits.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

Firebase is analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy:

We also encourage you to review the Google’s policy using the link below for safeguarding your data:

For more information on what type of information Firebase collects, please visit please visit the Google Privacy Terms web page:

Behavioural Remarketing
GastGo uses its own content and content provided by GastGo Professionals to market to new users. GastGo may use other content but will make sure it adheres to the copyrights regulations. GastGo will provide GastGo professional’s profile link to the content provided by the professional and direct users to the professional’s GastGo profile.

GastGo may use the same material to market the app using various methods such as the GastGo’s website, social media platforms, search engines, television adverts or/and physical traditional billboard adverts.

All services booked on GastGo are required to be paid up to 24 hours in advance to create a level of commitment between the professional and the client. In that case, we use Stripe, a third-party service for payment processing.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processor we work with is:

Payment processing services for Service Providers on GastGo are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to [this agreement / these terms / etc.] or continuing to operate as a Service Provider on GastGo, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time.

Stripe will require you to provide information such as full name, telephone number, email address, payment card including the CVC number and the card registered address. As a condition of GastGo enabling payment processing services through Stripe, you agree to provide GastGo accurate and complete information about you, and you authorize GastGo to share it and transaction information related to your use of the payment processing services provided by Stripe. Their Privacy Policy can be viewed at

Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. Any accounts reported to GastGo for users under the age of 18 will be deactivated with immediately and the user data will be deleted from our database after we inform them of the reasons. GastGo may ask the user to prove their age if they request to remain active on the platform.

If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. We will also notify our users via other social media platforms whenever we made changes to our privacy policies. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

We do not work with third-party companies outside GastGo and therefore we do not share your data with anyone unless we are required by law. We do not sell your personal information.

The personal data of clients is only disclosed to the professional when they engage with a service on GastGo. In such a case, the professional will only see the client’s name as entered on their profile and their profile picture if the client has uploaded the picture. We do not share client’s telephone number, email address, location or any personal data with GastGo Professional.

All feedback given by clients to professionals and vice versa is only visible to clients and professionals but not to anyone who hasn’t signed up on GastGo. GastGo has reserves the rights to review all feedback and deactivate clients or professional’s profile if they do not meet GastGo’s Code of Conduct.

In some circumstances we might be legally obliged to share information with external recipients governed by the UK or US Government. For example, under a Court Order or where we cooperate with a data protection supervisory authority in handling complaints or investigations. We can also respond to requests, such as those from law enforcement agencies, when we have a good-faith belief that the response is required by law in that jurisdiction or furthers a public interest task, affects users in that jurisdiction, and is consistent with internationally recognised standards. In any scenario, we’ll always satisfy ourselves that we have a lawful basis on which to share the information, and we’ll make sure that we document our decision.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email on

If you need to send us any legal notice (including notice that you believe another user is infringing your intellectual property or other rights), please do so via email on or snail mail to the following address:

71-75 Shelton Street
London, U.K

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