Code of Conduct

Code of Conduct

GastGo is committed to the future and vision for our staff, associates and clients to make a positive impact by creating economic stability to all communities within the countries we operate from.

Our Global Principles of Business Conduct – or “Code of Conduct” – guides those efforts by clearly articulating the standards to which we all must hold ourselves, wherever in the world we live and work.

We ask all GastGo staff, business associates, GastGo Clients, GastGo Professionals and GastGo Ambassadors to read and understand the Code of Conduct, and recognize the significance of the commitments we make. Together, these expectations guide the decisions we make, and actions we take, throughout our careers with GastGo.

Our end users, clients, professionals, ambassadors, employees and stakeholders put their trust in GastGo and it is our principled behaviour that will, ultimately, sustain the value of our brand around the world. With that in mind, it is essential that each one of us does our part to continue building a culture that aligns with our Code of Conduct – a culture in which we are comfortable speaking up when something doesn’t feel right, in which we respond swiftly and effectively when others raise concerns, and in which we always deliver our very best effort without fail.

Our path to undisputed leadership starts with integrity, which must remain our constant guide along our journey. We believe integrity is the most important aspect of our business. We will do what we promised to do and deliver on time.

The Code of Conduct outlines the commitments that each of us make. It is based on our Shared Values and reflects our core belief that, at GastGo, ethics and integrity are fundamental and not negotiable.

This Code of Conduct applies across GastGo international network and provides the foundation for how our people behave. Each member of GastGo international network commits to the Code of Conduct and, as appropriate, builds on it through more detailed codes of conduct.

In addition to local codes, the Code of Conduct is supplemented by member firm ethics programs which provide support to build ethical judgment and decision-making skills in all GastGo staff and stakeholders. Each region has appointed several Ethics Officer, ethics training, and channels for consulting on difficult issues and reporting suspected misconduct.

Acting in accordance with the Code of Conduct is a responsibility for everyone within GastGo regardless of your position. Each one of us is called upon to know, understand and comply with the Code of Conduct. We also have a responsibility to raise our voice when we become aware of anything that is inconsistent with it. There can be serious consequences for non-compliance with the Code of Conduct, a member firm code of conduct or related GastGo policies, up to and including dismissal.

Providing a great platform and making a difference using our mobile application goes to the heart of the GastGo culture, and avoids our people having to resolve a difficult ethical situation alone. Individuals are encouraged to consult with their colleagues, other professionals, ambassadors, line managers, leaders or their member firm’s normal reporting channels. In addition, formal ethics reporting channels are available at the international level and in every member firm for those who seek a confidential route for consultation.

At GastGo, we take reports of misconduct seriously, conducting investigations where necessary, and addressing issues appropriately. Retaliation against those who raise ethical concerns in good faith is not tolerated.

With strong and firm leadership support, the Code of Conduct and member firm ethics programs define the GastGo approach to building and sustaining a culture of ethics and integrity.

This Code of Conduct has been adopted by GastGo around the world. Every day at GastGo, we seek to make an impact that matters to our people, professionals, ambassadors, our communities, and the clients that are serviced by its members. The commitments below illustrate the core expectations that our stakeholders can have of all our people across GastGo.

We commit to serving clients with distinction.


We are straightforward and honest in our professional opinions and business relationships.

We believe integrity is the most important aspect of our business. We will do what we promised to do and deliver on time.

We are truthful about the services we provide, the knowledge we possess, and the experience we have gained.

We will not participate in any unlawful behaviour in any way including sexism, ageism, racism or carry out any sexual related services or activities through GastGo mobile application.


We are committed to providing quality services by bringing together the breadth and depth of our resources, experience and insights to help clients address their needs and problems.

We strive to develop outcomes that create an impact that matters for our clients, professionals, ambassadors and staff.

Professional behaviours

We comply with applicable professional standards, laws and regulations and seek to avoid actions that may discredit ourselves or our professions.

We foster a culture of appropriate professional skepticism and personal accountability, which supports clients and drives quality in the services we provide.

We understand the broader impact that our work has on society, our people, and our clients, and we conduct business with those interests in mind.

We are committed to earning and sustaining the public’s trust and confidence in the work we do.


We are objective in forming our professional opinions and the advice we give.

We do not allow bias, conflict of interest, or inappropriate influence of others to override our professional judgments and responsibilities.

We do not offer, accept or solicit any gifts, entertainment or hospitality that we have reason to believe may be intended to improperly influence business decisions or impair objectivity.


We use due care to match client needs with practitioners who have the competence required for their assignments.

We foster innovation and new ideas to improve the value and performance of our services.

Fair business practices

We respect our competitors and are committed to fair business practices.

We receive fees that reflect the value of services provided and responsibilities assumed.

Confidentiality, privacy and data protection

We protect and take measures to safeguard the confidential and personal information that we hold, collecting and handling it in compliance with applicable laws, professional obligations, and our own data management policies and practices.

We comply with our General Data Protection Regulation as stated on our Privacy Policy and prohibit disclosure of confidential and personal information entrusted to us unless granted permission or there is a legal or professional right or duty to disclose.

We prohibit the use of confidential information about our clients for personal advantage or for the benefit of third parties.

Respect, diversity and fair treatment

We commit to inspiring our talented professionals to deliver outstanding value.

We foster a culture and working environment where our people treat each other with respect, courtesy and fairness, promoting equal opportunity for all.

We encourage and value a diverse mix of people, view-points, talents, and experiences.

We create inclusive working environments that not only address individual needs, but allow our people to utilize their unique strengths.

We do not tolerate harassment or unfair discrimination in our working environments and from clients, independent professionals and ambassadors.

Professional development and support

We invest in our people to develop the professional knowledge and skills necessary for them to effectively perform their roles.

We help our people reach their potential through investments in personal and professional development and support programs.

We provide a safe work environment for our people and expect our clients to do the same.

We commit to contributing to society as a role model for positive change.


We are against corruption and neither make bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.

We support efforts to eradicate corruption and financial crime.

Responsible supply chain

We do not condone illegal or unethical behavior by our suppliers, contractors and alliance partners. GastGo has the right to suspend your account and withhold payment if we suspect that you are breaking the law. GastGo has the right to take legal actions and report these behaviours to the local police.

We select suppliers through fair procurement processes.

Social responsibility

We contribute to society and communities by engaging with non-profit organizations, governments, and other businesses to make a positive impact on local, national or global challenges.

We support our communities in a variety of ways, such as donating money, providing pro bono client services and supporting the volunteering of time by our people.

We support efforts to drive sustainable development and we respect human rights standards.

We recognize that our business operations and our provision of services may at times impact the environment and we work to reduce harmful effects they might have.

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